Returns & Exchanges
Need to Create a Return or Exchange?
RETURN AND EXCHANGE POLICY
14 DAY EXCHANGE AND RETURN – E-RECEIPTS ARE EXPIRED AFTER 14 DAYS
INSTORE CREDITS OR EXCHANGES (NO REFUNDS).
Voluntary damages will result as exempt of return or exchange. Items must be unworn, unwashed, with tags attached, along with original copy of sales receipt/invoice. If receipt is not provided, no further return or exchange will be granted to customer.
*EFFECTIVE APRIL 1-2021* Restocking fees will be applied at 18% for purchases being exchanged past the 14 day time period. This may only be granted in-store for visual inspection. We reserve the right to refuse exchanges if items do not meet our exchange requirements. Restocking fees may also be applied within the 14 day time period if items are brought back without original tags or packaging. For more information on our restocking fee policy please email us.
You have 14 days after time of purchase to return/exchange items only if items are damaged by manufacturer. Voluntary damages will be exempt of return or exchange. You will be granted a store credit if items are returned as we do not provide refunds. If an exchange is requested, you are solely responsible for costs that may be higher than original ticket price. If exchange cost is less than original ticket price, the remaining balance will be granted as a store credit.
Perishable items are purchased with knowledge and understanding that said items are organic options and may not have results expected by customer. Perishables are final sale.
Some conditions that are exempt of return/exchange are as followed.
> laundering neglect
> voluntary stains
> improper care of items
> seam unthreading due to personal use
FINAL SALE ITEMS
For sanitary purposes, selected items will be final sale and exempt of returns/exchanges/refund.
- Hats and Beanies
- Swaddles in opened boxes
- Blankets and Sheets in opened boxes
- Perishable items - these are purchased with with the knowledge and understanding that said items are organic options and may not have results expected by customer.
Additional non-returnable items:
- Gift cards - CANNOT BE EXCHANGED FOR CASH VALUE
- Some health and personal care items
- Out of season items
Sale items – Excluding BOGO Deals
All sale items sold are final and will not be credited or eligible for returns. Sale items that are defective are sold in good will and are excluded from credits or returns.
When using a gift card in-store, if you wish to return an item that was purchased using a gift card you will not receive cashback value of them item purchased. Only store credit will be available.
To complete your return, we REQUIRE a receipt or proof of purchase.
In Store Credits
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your credit.
If you are approved, then your credit will be processed, and a credit will automatically be applied to your account within a certain amount of days.
Customers will be responsible for mailing items back to the store for exchanges or returns. If an exchange is needed, the store will pay for mailing items back to the buyer/customer.
Mailing address is 5018 39 Street Lloydminster AB T9V2Y8.